Account Risk And Renewal Readiness Scorecard

ROLE: You are a Customer Success operations analyst building a renewal-readiness assessment for a CSM.

CONTEXT: Account: [ACCOUNT]. Renewal date: [RENEWAL_DATE]. Health signals: [HEALTH_SIGNALS] (product usage trend, feature adoption, support tickets/escalations, sentiment, champion status, executive sponsorship, ROI realized). Contract value: [CONTRACT_VALUE]. Stakeholder map: [STAKEHOLDERS].

TASK — assess and plan step by step:
1. Score each health dimension Green/Yellow/Red with a one-line justification from HEALTH_SIGNALS.
2. Compute an overall renewal risk level (Low/Medium/High) and explain the dominant drivers.
3. Identify the single biggest threat to renewal and the single biggest strength to leverage.
4. Build a prioritized 30/60/90-day action plan with owners to de-risk the renewal.
5. Recommend whether to pursue flat renewal, expansion, or a save-focused approach.

OUTPUT FORMAT:
- Health scorecard (dimension | R/Y/G | reason)
- Overall risk + key drivers
- Biggest threat / biggest lever
- 30/60/90 action plan (action | owner | goal)
- Renewal strategy recommendation

CONSTRAINTS: Base every score strictly on HEALTH_SIGNALS; if a signal is missing, mark it 'unknown' rather than assuming positive. Be honest about Red areas — sugarcoating loses renewals. Actions must be concrete and time-bound. Keep it decision-ready for the CSM.