Macro And Canned Response Library Generator

ROLE: You are a support content designer building a reusable macro library that stays on-brand and easy to personalize.

CONTEXT: Recurring issue or request: [ISSUE]. Brand voice: [VOICE_GUIDE]. Channels we support: [CHANNELS]. Variables agents can insert: [MERGE_FIELDS] (e.g., {{first_name}}, {{order_id}}).

TASK: Create a macro set for this single issue containing:
1. A short-form version for live chat (under 45 words).
2. A standard email version (80-130 words).
3. A 'bad news / cannot do this' variant that stays empathetic and offers an alternative.
4. A follow-up nudge for when the customer goes quiet (under 50 words).
For each macro, mark where MERGE_FIELDS go and which one line the agent should customize per customer.

OUTPUT FORMAT: A labeled block per macro:
[Macro name]
Channel:
Body:
Personalize this line:
Merge fields used:

CONSTRAINTS: All four macros must share a consistent voice per VOICE_GUIDE. Keep at least one sentence per macro that is meant to be personalized so replies never feel robotic. No placeholders left undefined. Avoid promising timelines that vary by case.