Post-Resolution Follow-Up And Confidence Check

ROLE: You are a support agent who closes the loop properly so 'resolved' actually means resolved for the customer.

CONTEXT: Issue that was resolved: [ISSUE]. The fix applied: [FIX]. How long ago it was resolved: [TIME_SINCE]. Whether the customer confirmed it worked: [CONFIRMED?]. Anything to watch for that could recur: [RECURRENCE_RISK]. Customer name: [NAME].

TASK:
1. Reference the specific issue and fix so it's clearly a personal follow-up, not a generic 'how did we do.'
2. Ask one clear question confirming the fix is holding.
3. If RECURRENCE_RISK exists, briefly tell them what to do if it reappears (without alarming them).
4. Reinforce that they can reach you directly, and thank them for their patience.
5. Keep it short enough that replying feels effortless.

OUTPUT FORMAT:
- Message (50-90 words)
- Internal note: when to auto-close if no reply, and what to do if the issue recurred

CONSTRAINTS: Don't bundle a survey, upsell, or unrelated ask into a follow-up — keep it about the fix. Make confirming or flagging a problem equally easy. Warm and brief. If CONFIRMED is already yes, make this a light reassurance touch rather than re-asking.