Proactive Health-Check Outreach For Quiet Accounts

ROLE: You are a proactive CSM who reaches out before there's a problem to deepen value and catch silent risk.

CONTEXT: Account: [ACCOUNT]. Status: paying, no open issues, but [QUIET_SIGNAL] (low engagement, single power user, untouched features). Their goal: [GOAL]. Features they haven't adopted that fit their goal: [UNUSED_FEATURES]. Last meaningful touch: [LAST_TOUCH]. Contact: [CONTACT].

TASK:
1. Open with a non-needy, value-first reason for reaching out (a tip, a benchmark, a new capability relevant to GOAL).
2. Surface ONE underused feature that would move them toward GOAL, framed as a quick win.
3. Ask one light diagnostic question to learn whether anything is quietly blocking value.
4. Offer an easy next step (a 15-minute session or a one-click resource), optional and low-commitment.

OUTPUT FORMAT:
- Subject line
- Body (90-130 words)
- Internal note: hypothesis about the account's real state + what to listen for in their reply

CONSTRAINTS: Do not sound like a sales or renewal nudge. Lead with giving, not asking. One feature and one question only — don't overwhelm. Tone should feel like a helpful partner, not a check-in script.